Shipping and Delivery Policy

Last Updated: March 26, 2026

At Taruveda Herbals, we are committed to delivering your herbal products safely and promptly. This Shipping and Delivery Policy outlines our shipping methods, timelines, charges, and related information.

1. Shipping Coverage

1.1 Domestic Shipping

We currently ship to all locations across India, including:

• All metro cities
• Tier-2 and Tier-3 cities
• Remote and rural areas (where courier services available)
• Union territories
• North-East states
• Island territories (additional time may apply)

1.2 Serviceable Locations

Delivery Availability Check:

• Enter your PIN code at checkout to verify serviceability
• Most PIN codes across India are covered
• Remote locations may have limited courier options

Special Locations:

• Kashmir Valley: Additional 2-3 days
• North-East states: Additional 2-4 days
• Andaman & Nicobar Islands: Additional 5-7 days
• Lakshadweep: Additional 7-10 days

1.3 International Shipping

Currently, we do not ship internationally.

We are working on expanding our services to international customers. Please check back for updates or email us at Taruvedaherbels@gmail.com to express your interest.

2. Shipping Methods and Timeline

2.1 Standard Shipping

Delivery Timeline: 5-7 business days

Coverage:

• All serviceable PIN codes
• Economical shipping option
• Reliable courier partners
• Real-time tracking available

Suitable For:

• Regular orders
• Non-urgent deliveries
• Cost-effective option

2.2 Express Shipping

Delivery Timeline: 3-4 business days

Coverage:

• Major metro cities and select locations
• Faster delivery option
• Premium courier services
• Priority processing

Suitable For:

• Urgent orders
• Gift deliveries
• Time-sensitive purchases

Availability: Check at checkout for PIN code eligibility

2.3 Same-Day/Next-Day Delivery

Currently not available.

We are exploring options for same-day and next-day delivery in select metro cities. Stay tuned for updates.

2.4 Business Days Definition

• Business Days: Monday to Saturday (excluding public holidays)
• Excluded Days: Sundays and national holidays
• Order Processing: Orders placed on Sunday/holidays processed next business day

2.5 Delivery Timeline Calculation

Delivery timeline starts from:

• Date of order confirmation (for prepaid orders)
• Date of payment verification (for prepaid orders)
• Date of order dispatch (for COD orders after confirmation)

Example:

• Order placed: Monday morning
• Processing: Monday
• Dispatch: Tuesday
• Delivery (Standard 5-7 days): Tuesday-Thursday of following week

3. Shipping Charges

3.1 Standard Shipping Charges

Free Shipping:

• Orders above ₹499: FREE shipping
• Applicable on all products
• Automatically applied at checkout
• Available for all serviceable locations

Paid Shipping:

• Orders below ₹499: ₹49 shipping charge
• Economical flat rate
• Same delivery timeline

3.2 Express Shipping Charges

Express Delivery:

• Additional ₹99 over standard shipping
• Faster delivery (3-4 business days)
• Available for eligible PIN codes
• Select at checkout

Calculation:

• Order below ₹499: ₹49 + ₹99 = ₹148 total
• Order above ₹499: ₹99 only (standard shipping waived)

3.3 Remote Location Surcharge

For certain remote locations (North-East, Islands, etc.):

• Additional ₹50-₹100 may apply
• Calculated automatically at checkout
• Disclosed before payment

3.4 Cash on Delivery (COD) Charges

COD Fee: ₹30 per order

• Applicable on all COD orders
• Covers collection and processing costs
• Added to order total

COD + Shipping:

• Order below ₹499: ₹49 (shipping) + ₹30 (COD) = ₹79
• Order above ₹499: ₹30 (COD only, free shipping)

3.5 Shipping Charges - Summary Table

Order ValueStandard ShippingCOD ChargesTotal Extra CostBelow ₹499 (Prepaid) | ₹49 | - | ₹49
Above ₹499 (Prepaid) | FREE | - | ₹0
Below ₹499 (COD) | ₹49 | ₹30 | ₹79
Above ₹499 (COD) | FREE | ₹30 | ₹30
Express Shipping | +₹99 | - | Varies

4. Order Processing

4.1 Order Confirmation

After placing an order:

1. Instant order confirmation email sent
2. Order number assigned
3. Payment verification (for prepaid orders)
4. Order enters processing queue

4.2 Processing Time

Standard Processing: 1-2 business days

Processing includes:

• Order verification
• Inventory check
• Product picking and quality check
• Secure packaging
• Shipping label generation

Expedited Processing:

• Orders placed before 2:00 PM: Same-day processing (subject to availability)
• Orders after 2:00 PM: Next business day processing

4.3 Order Dispatch

Dispatch Notification:

• Email notification with tracking details
• SMS with courier partner information
• Order status updated in your account

What happens after dispatch:

• Package handed to courier partner
• Tracking number activated
• Delivery timeline starts

5. Packaging

5.1 Packaging Standards

We ensure products are packaged securely:

Primary Packaging:

• Products in original sealed packaging
• Safety seals intact
• Tamper-proof packaging

Secondary Packaging:

• Bubble wrap or protective padding for fragile items
• Secure cardboard boxes
• Moisture-resistant packaging
• Adequate cushioning material

Labeling:

• Clear shipping label
• Fragile stickers (if applicable)
• "This Side Up" indicators
• Invoice enclosed

5.2 Eco-Friendly Packaging

We are committed to sustainability:

• Recyclable packaging materials
• Minimal plastic usage
• Reusable cardboard boxes
• Eco-friendly cushioning materials

Please recycle packaging materials responsibly.

5.3 Packaging Quality Assurance

• Trained staff handle packaging
• Quality checks before dispatch
• Extra protection for glass/fragile items
• Weather-resistant packaging during monsoon

6. Tracking Your Order

6.1 Tracking Information

After dispatch, you can track your order:

Methods:

1. Email: Click tracking link in dispatch email
2. SMS: Click link sent via SMS
3. Website: Log into your account → My Orders → Track
4. Courier Website: Use tracking number on partner's website

6.2 Tracking Updates

Typical tracking milestones:

1. Order Confirmed
2. Order Processed
3. Shipped/Dispatched
4. In Transit
5. Out for Delivery
6. Delivered

Update Frequency:

• Updates every 6-12 hours
• Real-time updates during "Out for Delivery"

6.3 Tracking Issues

If tracking is not updated:

• Wait 24 hours after dispatch (system update delay)
• Check with courier partner directly
• Contact our support team
• We will investigate and provide updates

7. Delivery Process

7.1 Delivery Attempt

First Delivery Attempt:

• Courier will attempt delivery at provided address
• Phone call notification before delivery (usually)
• Delivery during business hours (10 AM - 6 PM)

If You're Not Available:

• Courier may leave delivery note
• Contact courier partner to reschedule
• Or second delivery attempt made

7.2 Delivery Requirements

For Successful Delivery:

• Provide accurate and complete address
• Include landmark for easy location
• Provide working phone number
• Be available or designate someone to receive

What Delivery Person May Request:

• Identity verification
• Signature on delivery receipt
• OTP verification (for prepaid orders)
• Payment (for COD orders)

7.3 Rescheduling Delivery

To reschedule:

• Contact courier partner directly (number in tracking)
• Or contact us, we'll coordinate
• Reschedule within 3 days of first attempt
• Additional attempts may incur charges (from courier)

7.4 Failed Delivery

After 3 failed delivery attempts:

• Order returned to warehouse
• You will be notified
• Re-dispatch subject to shipping charges
• Or refund initiated (minus original shipping charges if applicable)

To avoid failed delivery:

• Provide correct, detailed address
• Keep phone accessible
• Update us of any address changes immediately

7.5 Delivery at Alternative Address

If you want delivery at a different address:

• Contact us before dispatch
• Address change subject to serviceability
• May delay processing by 1-2 days

After dispatch:

• Contact courier partner for address change
• Additional charges may apply
• Not always possible once out for delivery

8. Special Situations

8.1 Split Shipments

Sometimes orders may be shipped in multiple packages:

Reasons:

• Products in different warehouses
• Partial stock availability
• Size/weight constraints
• Faster fulfillment

What to Expect:

• Separate tracking numbers for each package
• Different delivery dates possible
• No additional shipping charges

8.2 Backordered Items

If an item is out of stock:

Options:

1. Wait: We'll ship when restocked (notified of timeline)
2. Partial Delivery: Ship available items, backorder rest
3. Cancel Item: Remove from order, refund difference
4. Cancel Order: Full refund

You will be contacted within 24 hours if items are backordered.

8.3 Bulk Orders

For orders with large quantity:

• May require additional processing time
• Possible split shipments
• Contact us before placing for timeline

Bulk Order Benefits:

• Priority processing
• Dedicated support
• Custom packaging available

8.4 Festive/Sale Season

During peak periods (Diwali, sale events):

• Increased order volume
• Additional 1-2 days processing time
• Courier delays possible
• Plan orders in advance

We hire extra staff and work extended hours to minimize delays.

8.5 Weather/Natural Disasters

Extreme weather conditions may affect delivery:

• Floods, cyclones, heavy snowfall
• Delivery delays possible
• Safety of delivery personnel prioritized

We will:

• Notify you of potential delays
• Provide regular updates
• Resume normal service ASAP

9. Product Inspection on Delivery

9.1 Right to Inspect

You have the right to inspect packages:

Before Accepting Delivery:

• Check package for external damage
• Verify product count (if visible)
• Check for tampering

Important: Do not accept damaged packages without noting on delivery receipt.

9.2 Reporting Issues

If you notice issues upon delivery:

Immediate Action (Within 48 hours):

1. Take clear photos/videos of:
   • Outer package damage
   • Product damage
   • Missing items
   • Wrong products
2. Contact us immediately
3. Email photos to Taruvedaherbels@gmail.com
4. Do not use or consume the product

We will:

• Investigate immediately
• Arrange replacement or refund
• No questions for genuine issues

9.3 Recording Unboxing

We recommend:

• Record unboxing video for high-value orders
• Take photos of sealed package before opening
• Helps in claim resolution

10. Non-Delivery Issues

10.1 Address Issues

Common address problems:

• Incomplete or wrong address provided
• PIN code mismatch
• Unreachable/remote location
• Recipient moved/address changed

Resolution:

• Update address before dispatch (contact us)
• After dispatch: coordinate with courier
• Multiple failed attempts: returned to warehouse

10.2 Contact Issues

If courier cannot reach you:

• Check phone number provided
• Respond to courier calls/messages
• Track package regularly
• Proactively contact courier

10.3 Refused Delivery

If you refuse delivery:

• State reason to courier partner
• Notify us immediately
• Return shipping charges may apply (if customer error)
• Refund per our Return Policy

Valid Reasons for Refusal:

• Damaged package
• Unsealed/tampered package
• Wrong product delivered
• Significantly delayed delivery

11. Customs and Duties

For Domestic Orders:

• No customs or import duties
• All taxes included in product price
• No hidden charges

For Future International Orders:

• Customs duties as per destination country
• Customer responsible for duties/taxes
• We will provide detailed documentation

12. Shipping Restrictions

12.1 Restricted Items

We cannot ship to:

• PO Box addresses (for COD orders)
• Military/defense establishments (without prior approval)
• High-security zones

12.2 Product Restrictions

Some products may have shipping restrictions:

• Age-restricted products (proof required)
• Prescription herbal products (documentation needed)
• Products with specific storage requirements

Check product page for any shipping restrictions.

13. Shipping Partners

13.1 Our Courier Partners

We work with trusted courier services:

• Blue Dart
• Delhivery
• DTDC
• Xpressbees
• India Post (for certain locations)
• Ecom Express

Partner selection based on:

• PIN code serviceability
• Delivery speed requirements
• Reliability and track record

13.2 Partner Communication

You may be contacted by:

• Courier delivery personnel
• Courier customer service
• For address verification or delivery coordination

Please cooperate for smooth delivery.

14. Customer Responsibilities

14.1 Accurate Information

You must provide:

• Complete and correct shipping address
• Valid phone number
• Correct PIN code
• Landmark/nearby reference

14.2 Availability

• Be available or designate someone
• Keep phone accessible
• Respond to courier calls
• Check tracking regularly

14.3 Inspection

• Inspect package upon delivery
• Report issues within 48 hours
• Keep packaging for returns

15. Our Commitments

15.1 Quality Assurance

We ensure:

• Secure and hygienic packaging
• Product quality checks before dispatch
• Proper handling during shipping
• Tamper-proof packaging

15.2 Communication

We will:

• Send order confirmations promptly
• Provide tracking information
• Notify of any delays
• Respond to queries within 24 hours

15.3 Problem Resolution

If issues arise:

• Swift investigation
• Fair and quick resolution
• Customer-first approach
• Transparent communication

16. Force Majeure

We are not liable for delays due to:

• Natural disasters (floods, earthquakes, etc.)
• Pandemics or health emergencies
• Government restrictions or lockdowns
• Strikes or labor unrest
• War or civil disturbances
• Courier service failures beyond our control

In such cases:

• We will inform you promptly
• Provide alternative solutions where possible
• Resume normal service as soon as circumstances allow

17. Shipping Policy Updates

This policy may be updated to reflect:

• Changes in shipping partners
• New shipping options
• Revised timelines or charges
• Legal or regulatory requirements

Check this page regularly for updates.
Last updated date displayed at the top.

18. Contact Us

For shipping-related queries:

Taruveda Herbals
Shipping & Logistics Team

Email: Taruvedaherbels@gmail.com
Phone: +91 9024442255
WhatsApp: +91 9024442255

Support Hours:
Monday to Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed

For Queries About:

• Delivery status
• Shipping charges
• Address changes
• Delayed deliveries
• Package not received
• Damaged shipments

Response Time: Within 24 hours

Quick Reference

Free Shipping: Orders ≥ ₹499
Standard Delivery: 5-7 business days
Express Delivery: 3-4 business days
COD Charges: ₹30
Track Order: My Account → My Orders
Report Issues: Within 48 hours
Support: Taruvedaherbels@gmail.com

Thank you for choosing Taruveda Herbals. We are committed to delivering your herbal wellness products safely and on time!