Refund and Cancellation Policy

Last Updated: March 26, 2026

At Taruveda Herbals, customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations, returns, and refunds.

1. Order Cancellation Policy

1.1 Cancellation Before Shipment

Customer-Initiated Cancellation:

• Orders can be cancelled free of charge before they are shipped
• To cancel, contact us immediately via email or phone
• Cancellation requests must include your order number
• Once cancelled, full refund will be processed within 7-10 business days

How to Cancel:

1. Email us at: Taruvedaherbels@gmail.com
2. Call us at: +91 9024442255
3. Log into your account and go to "My Orders"
4. Provide your order number and reason for cancellation

Cancellation Confirmation:

• You will receive a cancellation confirmation email
• Refund will be initiated immediately after confirmation
• Original payment method will be credited

1.2 Cancellation After Shipment

Partial Cancellation:

• Once an order is shipped, it cannot be cancelled
• You may refuse delivery at the time of receipt
• Return process will apply (see Section 2)
• Return shipping charges may apply

Exceptions:

• Orders dispatched cannot be cancelled
• Cash on Delivery (COD) orders once out for delivery cannot be cancelled
• Orders marked "Out for Delivery" cannot be cancelled

1.3 Non-Cancellable Items

The following items cannot be cancelled once the order is confirmed:

• Customized or personalized products
• Products on special discount/clearance sale
• Combo or bundled products (partial cancellation not allowed)
• Gift cards or vouchers

1.4 Order Modification

Before Shipment:

• Address changes: Allowed before dispatch
• Product changes: Subject to availability
• Quantity changes: Subject to availability and price adjustment

Contact us immediately for any modifications.

2. Return Policy

2.1 Return Eligibility

Products can be returned within 7 days of delivery if:

• Product is unused, unopened, and in original packaging
• Product seal/safety seal is intact
• Product has not been consumed or tampered with
• Original invoice/receipt is included
• Product is in resalable condition

2.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used herbal products
• Products with broken seals or tampered packaging
• Products without original packaging
• Products past their return window (7 days)
• Intimate wellness products (once delivered)
• Products on clearance or final sale
• Gift cards and vouchers
• Free samples or promotional items

2.3 Return Process

Step 1: Initiate Return Request

• Contact us within 7 days of delivery
• Email: Taruvedaherbels@gmail.com
• Phone: +91 9024442255
• Provide order number, product details, and reason for return

Step 2: Return Authorization

• We will review your request within 24-48 hours
• If approved, you'll receive a Return Authorization Number (RAN)
• Return instructions will be sent via email

Step 3: Ship the Product

• Pack the product securely in original packaging
• Include the original invoice
• Write RAN clearly on the package
• Ship to the address provided in return instructions

Step 4: Quality Check

• Once we receive the returned product, we will inspect it
• Quality check takes 2-3 business days
• You'll be notified of the inspection results

Step 5: Refund Processing

• If the product passes quality check, refund will be initiated
• Refund timeline: 7-10 business days
• Refund will be credited to original payment method

2.4 Return Shipping Charges

Customer Error (Change of mind, wrong order):

• Customer bears return shipping charges
• Deducted from refund amount

Taruveda Herbals Error (Wrong/damaged product):

• We bear return shipping charges
• Prepaid return label provided
• Full refund with no deductions

2.5 Return Address

Products should be returned to:

Taruveda Herbals
E 88, Tara nagar, Khirni phatak, jhotwara Jaipur 302012

Important: Do not return products without prior authorization. Unauthorized returns will not be accepted.

3. Refund Policy

3.1 Refund Eligibility

Refunds are provided for:

• Cancelled orders (before shipment)
• Returned products (approved returns)
• Damaged or defective products
• Wrong products delivered
• Missing items in order
• Duplicate charges

3.2 Refund Timeline

After Cancellation:

• Refund initiated: Immediately after cancellation
• Credit to account: 7-10 business days

After Return:

• Product received and inspected: 2-3 business days
• Refund initiated: Within 24 hours of approval
• Credit to account: 7-10 business days

Note: Timeline may vary based on your bank or payment provider.

3.3 Refund Method

Refunds will be processed to the original payment method:

Credit/Debit Card:

• Credited to the same card used for purchase
• Timeline: 7-10 business days

Net Banking:

• Credited to the same bank account
• Timeline: 7-10 business days

UPI/Digital Wallets:

• Credited to the same UPI ID/wallet
• Timeline: 5-7 business days

Cash on Delivery (COD):

• Bank transfer (provide bank details)
• Timeline: 7-10 business days after bank details verification

3.4 Refund Amount

Full Refund Includes:

• Product price
• Shipping charges (if we are at fault)
• Any taxes or fees paid

Partial Refund:

• Product price only
• Shipping charges deducted (if customer error)
• Return shipping charges deducted (if customer error)

No Refund Scenarios:

• Order cancelled after delivery
• Product damaged due to customer misuse
• Non-returnable items
• Return window exceeded
• Product seal broken

3.5 Refund for Damaged/Defective Products

If you receive a damaged or defective product:

Immediate Action Required:

• Report within 48 hours of delivery
• Provide clear photos/videos of the damage
• Do not use or open the product (if seal intact)

Resolution Options:

1. Replacement: New product shipped at no cost
2. Refund: Full refund including shipping charges
3. Store Credit: Credit for future purchases (higher value)

Inspection Process:

• We may request product return for inspection
• Or approve replacement/refund based on evidence provided
• Priority processing for damaged/defective items

4. Replacement Policy

4.1 When Replacement is Available

Replacements are available for:

• Damaged products (reported within 48 hours)
• Defective or expired products
• Wrong products delivered
• Missing items in order

4.2 Replacement Process

Step 1: Report the Issue

• Contact us within 48 hours of delivery
• Provide order number and product details
• Share photos/videos of the issue

Step 2: Verification

• We will verify your claim
• May request additional information
• Decision within 24-48 hours

Step 3: Replacement Dispatch

• Approved replacements shipped within 2-3 business days
• Reverse pickup arranged for damaged product (if required)
• No additional charges for replacement

Step 4: Delivery

• Standard shipping timeline applies
• Track your replacement via order dashboard
• Receive confirmation upon delivery

4.3 No Replacement Scenarios

Replacements are not available for:

• Products damaged due to customer misuse
• Products reported after 48 hours
• Products with broken seals (unless verified manufacturing defect)
• Out-of-stock items (refund will be offered)

5. Exchange Policy

5.1 Product Exchange

Currently, we do not offer direct product exchanges.

If you wish to exchange a product:

1. Return the unwanted product (following return policy)
2. Receive refund
3. Place a new order for desired product

Note: Exchange may be considered for damaged/defective products on case-by-case basis.

6. Special Cases

6.1 Wrong Product Delivered

If you receive a wrong product:

• Contact us immediately
• Do not open or use the product
• We will arrange reverse pickup at no cost
• Correct product will be shipped priority
• Full refund if correct product unavailable

6.2 Missing Items

If items are missing from your order:

• Report within 48 hours of delivery
• Provide order details and delivery photos
• Missing items will be shipped at no cost
• Or refund provided for missing items

6.3 Duplicate Payment/Overcharging

If you were charged twice or overcharged:

• Contact us with transaction details
• Provide payment proof
• Excess amount refunded within 5-7 business days
• No questions asked

6.4 Order Not Received

If you haven't received your order:

• Check tracking status first
• Contact courier partner
• If unresolved after delivery date + 3 days:
  • Full refund provided
  • Or replacement order shipped

6.5 Partial Delivery

If you received only part of your order:

• Wait 24-48 hours (items may arrive separately)
• Check with building security/neighbors
• If still missing, contact us
• Missing items shipped or refunded

7. Cash on Delivery (COD) Returns

7.1 COD Refund Process

For COD orders that are returned:

• Provide bank account details
• Name, Account Number, IFSC Code, Bank Name
• Refund transferred via NEFT/IMPS
• Timeline: 7-10 business days after bank details verification

7.2 COD Cancellation

Before delivery:

• Contact courier partner to refuse delivery
• Or inform us to cancel order
• No payment required as order not yet paid

After delivery:

• Follow standard return process
• Refund via bank transfer

8. Fraud Prevention

8.1 Abuse of Policy

We reserve the right to refuse returns/refunds if:

• Excessive return requests from same customer
• Suspected fraudulent activity
• Product tampering detected
• False damage claims

8.2 Investigation

We may investigate:

• Multiple return requests
• Unusual return patterns
• High-value returns
• Returns without valid reason

Outcome: Account suspension or legal action if fraud confirmed.

9. Force Majeure

9.1 Circumstances Beyond Control

Refunds/returns may be affected by:

• Natural disasters
• Pandemic or health emergencies
• Government restrictions
• Courier service disruptions
• Acts of God

In such cases:

• Extended timelines may apply
• We will communicate delays promptly
• Alternative solutions will be offered

10. Contact Us for Returns & Refunds

For any questions or to initiate a return/refund:

Taruveda Herbals
Customer Support Team

Email: Taruvedaherbels@gmail.com
Phone: +91 9024442255
WhatsApp: +91 9024442255

Support Hours:
Monday to Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed

Response Time:

• Email: Within 24 hours
• Phone: Immediate assistance during business hours

Include in Your Request:

• Order number
• Product name and quantity
• Reason for return/refund
• Photos (if applicable)
• Preferred resolution

Important Notes

1. Return Window: 7 days from delivery date
2. Report Damage: Within 48 hours
3. Keep Packaging: Always keep original packaging until satisfied
4. Take Photos: Document condition upon delivery
5. Quality Products: We stand behind product quality
6. Customer First: Your satisfaction is our priority

This policy is subject to change. Please check for updates before initiating returns.

We appreciate your trust in Taruveda Herbals. Our goal is to ensure your complete satisfaction with every purchase.