Privacy Policy

Last Updated: March 26, 2026

At Taruveda Herbals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (taruvedaherbals.com) or make purchases from us.

1. Information We Collect

1.1 Personal Information

When you interact with our website or make a purchase, we may collect the following personal information:

Account Information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Date of birth (if provided)

Billing and Shipping Information:

• Billing address
• Shipping address
• City, State, PIN code
• Country

Payment Information:

• Credit/Debit card details (processed securely through payment gateways)
• UPI ID
• Transaction history
• Payment status

Order Information:

• Products purchased
• Order date and time
• Order value
• Order status
• Delivery tracking information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device and Browser Information:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Screen resolution

Usage Information:

• Pages viewed
• Time spent on pages
• Click patterns
• Referral source
• Search queries on our website

Location Information:

• Approximate geographic location based on IP address
• Precise location (if you grant permission)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser, but some features may not function properly without cookies.

1.4 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Shipping partners (delivery updates)
• Social media platforms (if you connect your accounts)
• Marketing partners (campaign performance data)

1.5 Voluntary Information

Information you voluntarily provide:

• Product reviews and ratings
• Customer support inquiries
• Survey responses
• Newsletter subscriptions
• Contest or promotion entries

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Order Processing and Fulfillment

• Process and complete your orders
• Send order confirmations and updates
• Arrange shipping and delivery
• Handle returns, exchanges, and refunds
• Verify payment information

2.2 Customer Service and Communication

• Respond to your inquiries and support requests
• Provide customer assistance
• Send transactional emails (order updates, shipping notifications)
• Communicate about your account
• Notify you of policy changes

2.3 Website Improvement and Personalization

• Improve website functionality and user experience
• Personalize content and product recommendations
• Analyze usage patterns and trends
• Conduct research and analytics
• Test new features and services

2.4 Marketing and Promotional Communications

• Send promotional emails about new products, offers, and sales
• Share newsletters and health tips
• Provide personalized product recommendations
• Conduct surveys and gather feedback
• Run contests, sweepstakes, and promotions

Note: You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.

2.5 Security and Fraud Prevention

• Detect and prevent fraudulent transactions
• Protect against security threats
• Verify user identity
• Monitor for suspicious activity
• Enforce our Terms and Conditions

2.6 Legal and Compliance

• Comply with legal obligations
• Respond to legal requests and government inquiries
• Protect our legal rights
• Resolve disputes
• Enforce our policies

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information with:

3.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, PayU, etc.)
• Shipping and logistics (courier services)
• Email marketing platforms
• Website hosting and maintenance
• Customer support tools
• Analytics and data analysis

These providers only have access to information necessary to perform their services and are obligated to protect your data.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws and regulations
• Respond to subpoenas, court orders, or legal processes
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Prevent fraud or illegal activities

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Secure payment gateway integration
• Encrypted password storage
• Regular security audits
• Firewall protection
• Intrusion detection systems

Administrative Safeguards:

• Access controls and authentication
• Employee confidentiality agreements
• Regular security training for staff
• Data access logs and monitoring

Physical Safeguards:

• Secure server facilities
• Restricted access to data centers

4.2 Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify you promptly via email
• Inform relevant authorities as required by law
• Take immediate steps to secure the breach
• Provide guidance on protective measures

4.3 Your Responsibility

You are responsible for:

• Keeping your account credentials confidential
• Using strong, unique passwords
• Not sharing your account with others
• Logging out after using shared devices
• Notifying us of any unauthorized access

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access your personal information
• Request a copy of your data
• Correct inaccurate information
• Update outdated information

How to exercise: Log into your account or contact us at Taruvedaherbels@gmail.com

5.2 Deletion and Erasure

You have the right to request deletion of your personal information, subject to:

• Legal obligations to retain certain data
• Legitimate business purposes
• Pending transactions or disputes

How to exercise: Contact us with your deletion request

5.3 Opt-Out Rights

You can opt-out of:

• Marketing emails (click unsubscribe link)
• SMS notifications
• Cookies (through browser settings)
• Personalized advertising

5.4 Data Portability

You have the right to:

• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

5.5 Objection and Restriction

You have the right to:

• Object to processing of your personal information
• Request restriction of processing in certain circumstances

5.6 Withdrawal of Consent

Where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at:
Email: Taruvedaherbels@gmail.com
Response Time: We will respond within 30 days

6. Data Retention

6.1 Retention Periods

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain business records

Typical Retention Periods:

• Account information: Duration of account + 7 years
• Order history: 7 years (for tax and legal compliance)
• Marketing data: Until opt-out or 3 years of inactivity
• Website analytics: 2 years
• Customer support records: 5 years

6.2 Deletion

After the retention period expires, we will:

• Securely delete or anonymize your personal information
• Remove data from active systems
• Maintain only aggregated, non-identifiable data for analytics

7. International Data Transfers

7.1 Data Location

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure:

• Adequate data protection standards
• Appropriate safeguards (standard contractual clauses)
• Compliance with applicable data protection laws

8. Children's Privacy

8.1 Age Restriction

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8.2 Parental Notice

If we discover that we have collected information from a child under 18, we will:

• Delete the information immediately
• Terminate the account
• Notify the parent/guardian if contact information is available

If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Websites and Services

9.1 External Links

Our website may contain links to third-party websites. We are not responsible for:

• Privacy practices of external websites
• Content on third-party sites
• Data collection by linked sites

Recommendation: Review the privacy policies of any third-party websites you visit.

9.2 Social Media Integration

If you interact with our social media pages or share our content:

• Social media platforms may collect your information
• Their privacy policies apply to such interactions
• We may receive limited information from these platforms

10. Advertising and Analytics

10.1 Analytics Services

We use analytics services (Google Analytics, etc.) to:

• Understand website usage
• Improve user experience
• Track conversion rates
• Analyze traffic sources

These services use cookies and may collect information about your online activities over time and across different websites.

10.2 Advertising

We may use:

• Retargeting/remarketing services
• Interest-based advertising
• Conversion tracking

Opt-Out Options:

• Browser privacy settings
• Industry opt-out tools (NAI, DAA)
• Platform-specific ad settings

11. Do Not Track Signals

Currently, we do not respond to "Do Not Track" browser signals. However, you can control tracking through:

• Browser settings
• Cookie preferences
• Third-party opt-out tools

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

12.1 Rights

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to delete personal information
• Right to non-discrimination

12.2 Disclosure

• We do not sell personal information
• We share information with service providers as described in this policy

To exercise your CCPA rights: Contact us at Taruvedaherbels@gmail.com

13. Changes to This Privacy Policy

13.1 Policy Updates

We may update this Privacy Policy to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

13.2 Notification

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

13.3 Continued Use

Your continued use of our website after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Taruveda Herbals
Privacy Officer

Email: Taruvedaherbels@gmail.com
Phone: +91 9024442255
Address: E 88, Tara nagar, Khirni phatak, jhotwara Jaipur 302012

Response Time: We aim to respond to all privacy inquiries within 30 days.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about our data practices.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.